At SWASTIKA, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds. By making a purchase, you agree to comply with this Refund Policy.
1. Eligibility for Refunds
Refunds may be requested for the following reasons:
- You received a defective or damaged product.
- The product you received was not as described or ordered.
- You initiated a return within the allowed return window of 7 days from receipt of the product.
2. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- The product must be unused, unwashed, and in its original packaging.
- All original tags and accessories must be intact.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
3. How to Request a Refund
To request a refund:
- Contact our Customer Service team at swastikafashionin@gmail.com.
- Provide your Order number, proof of purchase, and the reason for the refund request.
- Follow the instructions provided for returning the product, if applicable.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days of receiving the returned product.
- Refunds will be credited to your original payment method.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Products that have been used, washed, or altered in any way.
- Digital products or services, unless specified otherwise.
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective product).
- Original shipping charges are non-refundable unless the return is due to an error on our part.
7. Exceptions
We reserve the right to deny a refund request if:
- The product does not meet the conditions outlined in this Refund Policy.
- The return request is made after the allowed 7-day return window.
8. Contact Us
If you have questions about our Refund Policy or need assistance, please contact us:
- Email: swastikafashionin@gmail.com
By making a purchase on our Site, you acknowledge that you have read and agreed to this Refund Policy.